You see, the Clacks system works at the cutting edge of technology and in the white heat...

Reacher Gilt: You see, the Clacks system works at the cutting edge of technology and in the white heat of progress, there are sometimes complications, but I can assure you, these are now all resolved. Miss Cripslock: Some people are saying... Reacher Gilt: [interrupting her] And we will be providing refunds for any messages that have lost. All you have to do is fill in the claim form. But I do urge your readers not to do anything as rash as writing a letter and sending it by post. Miss Cripslock: Wouldn't you... Reacher Gilt: You might as well tear it up and scatter it to the four winds! Miss Cripslock: Mr Gilt, this claims form is 50 pages long. [It is clear from the expression on Gilt's face that he was hoping nobody would realize this]