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He made an attempt
on the account and I tried to put a hold on it, but somehow he was able
to reverse it. I don't know-- [woman 1] Why didn't you send
here when it first happened? This would have been a lot
easier if we stopped it electronically the first time. I'm freezing all the accounts. And given the situation,
it'll be weeks until we know if it's
fraudulent, or made an error. It-it wasn't an error.
He did this to her
on the account and I tried to put a hold on it, but somehow he was able
to reverse it. I don't know-- [woman 1] Why didn't you send
here when it first happened? This would have been a lot
easier if we stopped it electronically the first time. I'm freezing all the accounts. And given the situation,
it'll be weeks until we know if it's
fraudulent, or made an error. It-it wasn't an error.
He did this to her
Full Transcript
00:00:01.000 --> 00:00:02.208
He made an attempt
on the account
00:00:02.291 --> 00:00:04.125
and I tried to put a hold on it,
00:00:04.166 --> 00:00:06.025
but somehow he was able
to reverse it. I don't know--
00:00:06.333 --> 00:00:09.625
[woman 1] Why didn't you send
here when it first happened?
00:00:09.708 --> 00:00:11.791
This would have been a lot
easier if we stopped it
00:00:11.875 --> 00:00:13.666
electronically the first time.
00:00:13.075 --> 00:00:15.916
I'm freezing all the accounts.
00:00:16.000 --> 00:00:17.075
And given the situation,
it'll be weeks
00:00:17.833 --> 00:00:21.958
until we know if it's
fraudulent, or made an error.
00:00:22.041 --> 00:00:26.998
It-it wasn't an error.
He did this to her.
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Movie Summary
Shannon works in the call center of a credit union, trying to balance work and an impending separation and custody battle, when one incoming call involves her in a fraud scam that threatens her job and family.