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How do we alleviate fear among our customers?
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The Bridge

How do we alleviate fearamong our customers?

How do we alleviate fear
among our customers?

Full Transcript

00:00:01.000 --> 00:00:04.919
How do we alleviate fear among our customers?
Duration
6 seconds
Views
25
Timestamp in Movie
00:22:11
Uploaded
Apr 09, 2025
Genres
documentary
Production
Arowana Films

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Movie Summary

Fifty years ago, our country grappled with discrimination that profoundly impacted minority communities. In Los Angeles, neighborhood leaders united to challenge these barriers by establishing a community-focused bank, aiming to d...
Because the customers can only react to the newspaper articles. - The Bridge 00:06
Because the customers can only react to the newspaper articl...
If our stock's coming down, - The Bridge 00:07
If our stock's coming down,
Give it back! Give me back my money! - The Bridge 00:05
Give it back! Give me back my money!
Mary Poppins brought the little kid she was taking care of to the bank. - The Bridge 00:07
Mary Poppins brought the little kid she was taking care of t...
He was so proud he was gonna put in his 2 cents. - The Bridge 00:05
He was so proud he was gonna put in his 2 cents.
He changed his mind at the last minute, - The Bridge 00:07
He changed his mind at the last minute,
There's something wrong. The bank won't give someone their money. - The Bridge 00:05
There's something wrong. The bank won't give someo...
That's really what happened at Silicon Valley Bank. - The Bridge 00:05
That's really what happened at Silicon Valley Bank.
They had this risk that they were so concentrated with a few customers, - The Bridge 00:08
They had this risk that they were so concentrated with a few...
It was an open secret that everybody knew about, - The Bridge 00:08
It was an open secret that everybody knew about,
Right? And then all of a sudden, everybody cared. - The Bridge 00:05
Right? And then all of a sudden, everybody cared.
We need to have the meeting because this is a very unprecedented situation. - The Bridge 00:07
We need to have the meeting because this is a very unprecede...
There's no policy or procedure that we can be able to follow. - The Bridge 00:06
There's no policy or procedure that we can be able to f...
It is very hard to react when there's no sign or no indication. - The Bridge 00:06
It is very hard to react when there's no sign or no ind...
Over 20 years ago, - The Bridge 00:07
Over 20 years ago,
Back then, we put our confidence and trust in people who could not obtain credit - The Bridge 00:10
Back then, we put our confidence and trust in people who cou...
In turn, these customers put their confidence in us - The Bridge 00:11
In turn, these customers put their confidence in us
Keeping up meant expanding beyond the Asian community - The Bridge 00:08
Keeping up meant expanding beyond the Asian community
You know, I learned in that business - The Bridge 00:14
You know, I learned in that business
It really mattered whether you could trust that person - The Bridge 00:08
It really mattered whether you could trust that person