Upgrade

ClipCafe PRO unlocks advanced features including HD/4K downloads, format conversion, advanced editing tools, and bulk downloads. Choose your plan: PRO for regular use or Creator for unlimited access.

All plans include HD/4K downloads, editing tools, and format conversion. The difference is limits:

• PRO ($5/month): 100 HD/4K clips per day - great for regular content creators
• Creator ($10/month): Unlimited HD/4K clips + bulk ZIP downloads + priority support

Yes! Your PRO features activate immediately after payment confirmation. You can start downloading and editing HD/4K clips right away.

Your download limit resets daily at midnight UTC. For example, if you have PRO ($5/month) and download 50 clips today, you'll have 50 remaining today and a fresh 100 tomorrow. Unused downloads do not roll over.

Once you reach your daily limit, you'll need to wait until the next day for your limit to reset, or you can upgrade to a higher tier for more downloads. You can still browse, search, and stream clips without limits.

PRO members can download clips in multiple quality levels:

• 4K (2160p): Available on select premium videos
• Full HD (1080p): Available on most videos
• HD (720p): Standard HD quality

Free users get 3 SD downloads per day (426p standard definition). All downloads include high-quality audio.

Yes! PRO members have access to bulk download features, allowing you to queue and download multiple clips simultaneously. This saves significant time when working on projects.

PRO members can convert clips to multiple formats:

• Video: MP4, WEBP, AV1, GIF
• Audio: MP3, WAV (extract audio from clips)
• Subtitles: SRT, VTT (download subtitle files separately)

PRO members have access to advanced editing tools:

• Crop & Trim: Cut clips to exact lengths and dimensions
• Speed Control: Change playback speed (slow motion or fast forward)
• Subtitle Embedding: Add or remove subtitles from clips
• Quality Selection: Choose your preferred resolution before download

Yes, absolutely! PRO members enjoy a completely ad-free experience across the entire platform. No banner ads, no video ads, no interruptions - just pure content browsing and downloading.

Most clips include accurate subtitles/transcripts. You can view them while streaming, embed them in downloads, or download subtitle files separately in SRT or VTT format.

All PRO subscriptions are billed monthly on a recurring basis. Your card will be charged automatically each month on the same day you initially subscribed. You'll receive an email receipt after each payment.

We use Stripe for secure payment processing - the same payment system trusted by companies like Amazon, Google, and Shopify. Stripe accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay and Google Pay.

Absolutely. We use Stripe, a PCI-DSS Level 1 certified payment processor - the highest level of security in the payment industry. Your credit card information is never stored on our servers. All payment data is encrypted and handled directly by Stripe's secure infrastructure, giving you the same level of protection used by major enterprises worldwide.

The displayed prices ($5, $10, $50) are base prices. VAT (Value Added Tax) will be added at checkout based on your location as required by local tax laws. The final amount will be shown before you confirm payment.

Yes, you can cancel your subscription at any time with no questions asked and no cancellation fees. After canceling, you'll retain PRO access until the end of your current billing period.

You can manage your subscription by clicking the "Manage Subscription" button in your account settings (Settings > Subscription tab). Alternatively, use the secure link provided in your subscription confirmation email to access your Stripe billing portal where you can update payment methods, view invoices, or cancel your subscription.

Yes! You can upgrade from PRO to Creator at any time. The upgrade takes effect immediately and you'll be charged a prorated amount for the remaining days in your billing cycle.

If a payment fails, we'll retry the charge and send you an email notification. You'll have a grace period to update your payment method via the "Manage Subscription" link. If payment isn't resolved, your subscription will be canceled, but you can resubscribe at any time.

We offer refunds on a case-by-case basis within 14 days of purchase if you're not satisfied with the service. Please contact our support team at [email protected] with your account details and reason for the refund request.

Yes! Your PRO subscription is tied to your account, not a specific device. You can log in and use all PRO features on any device (desktop, tablet, mobile) as long as you're signed into your account.

No file size limits for PRO downloads. Clips can range from a few MB to several hundred MB depending on length and quality (4K files will be larger). Your only limit is the daily download count for your tier.

You can use downloaded clips for personal, educational, or fair use purposes. For commercial use or public distribution, please ensure you have proper rights to the content. PRO subscriptions are for individual use and accounts should not be shared.

All PRO members receive email support. PRO+ members get priority support with faster response times. PRO++ members receive premium support with the highest priority and dedicated assistance.

You can reach our support team at [email protected] or join our Discord community at discord.gg/clipcafe for community support and updates.

If you have any other questions not covered here, please don't hesitate to contact us at [email protected]. We're happy to help you choose the right plan and answer any concerns!